TERMS & CONDITIONS
GENERAL ONLINE TERMS & CONDITIONS
Use of website
Acceptance of your order
USE OF THE WEBSITE
To register with Rathbornes and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion.
ACCEPTANCE OF YOUR ORDER
You can place an order in one of two ways, either online or over the telephone.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being out of stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Shortly after you have placed an order with us by pressing the 'Place Order' button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgement within 5 business days, please contact our Head office via email on firstname.lastname@example.org.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.
At the checkout you can select from standard posting options. Standard Royal Mail pricing applies. International delivery can be arranged but will incur an extra fee.
Standard Delivery 2-3 Working Days: £4.95
Free Delivery over £50.00
If you wish to cancel your order placed online please contact our Rathbornes Customer Care Team at enquiries@rathbornes1488com
Stating your intention to cancel the order. It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. In order to change the details of your order, you must notify us within 1 hour of your order being placed. Please have the order number and date the order was placed to hand.
You have the right to return the goods within 7 Working Days from the date of delivery by giving us notice of your wish to do so. If you decide to return the goods, then you do so at your own expense (unless the goods delivered were substitutes for the goods which you ordered) and it shall be your responsibility to ensure that the goods are received by the Seller and are not damaged in transit. The Seller will refund the price of the goods to you within 30 days of receipt by the Seller of your notice that you wish to return the goods provided the goods have been returned to the Seller. Accordingly, you must retain possession of the goods and take reasonable care of them whilst they are in your possession, in any event for 7 Working Days from delivery and, if you give us notice that you wish to return the goods, until you deliver the goods to the Seller. This right does not apply if the goods were made or personalised to your specification.
Returns:Any correspondence should be sent to:
Returns should be sent to;
Please note that if you have purchased your products via one of our stockists, you will need to arrange your return or exchange of the item(s) with them directly.